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Privacy Policy

Last updated: 4/3/2025

1. Introduction

Welcome to DefendDomain ("Company," "we," "our," or "us"). We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and share your personal data when you use our services, including our website www.defenddomain.com and our domain and brand monitoring services.

By using our services, you agree to the collection and use of your personal information as outlined in this policy, in compliance with UK GDPR, EU GDPR, and US privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

2. Data We Collect

2.1 Information You Provide to Us

  • Account Information: Name, email address, phone number, and billing details when you create an account.
  • Payment Information: Payment details, including card information (processed securely by third-party payment providers).
  • Communication Data: Emails, support requests, or other messages exchanged with us.

2.2 Information We Collect Automatically

  • Log Data: IP address, browser type, access times, and pages visited.
  • Cookies and Tracking Technologies: To enhance your experience and analyze traffic. See our Cookie Policy for details.

2.3 Information We Receive from Third Parties

  • Fraud Prevention Providers: To prevent fraudulent transactions.
  • Service Partners: Data shared with us by partners who integrate with our services.

3. How We Use Your Data

We use personal data to:

  • Provide and manage our domain and brand monitoring services.
  • Process payments and manage subscriptions.
  • Detect and prevent security threats, impersonation, and fraud.
  • Improve our website, services, and user experience.
  • Respond to customer inquiries and provide support.
  • Comply with legal obligations.

4. Legal Basis for Processing (EU & UK GDPR)

Under the UK GDPR and EU GDPR, we process personal data based on the following legal grounds:

  • Contract Performance: To provide our services to you.
  • Legal Obligation: Compliance with tax, fraud prevention, and regulatory requirements.
  • Legitimate Interests: To improve security, prevent fraud, and enhance user experience.
  • Consent: Where required (e.g., marketing communications).

5. US Privacy Law Compliance (CCPA & CPRA)

If you are a California resident, you have rights under the CCPA/CPRA, including:

  • Right to Know: Request details about the personal information we collect.
  • Right to Delete: Request deletion of your personal information.
  • Right to Opt-Out: Opt out of data sharing for targeted advertising.
  • Right to Non-Discrimination: We will not discriminate against users who exercise their rights.

To exercise these rights, contact us at info@defenddomain.com

6. Sharing Your Information

We do not sell your personal data. However, we may share data with:

  • Service Providers: For payment processing, cloud hosting, and analytics.
  • Legal Authorities: If required by law or to prevent fraud or cyber threats.
  • Business Transfers: In case of a company merger or acquisition.

All third parties must comply with data protection laws and our security standards.

7. Data Retention

We retain personal data for as long as necessary to fulfill our obligations, resolve disputes, and comply with legal requirements. Once no longer needed, we securely delete or anonymize data.

8. Security Measures

We use industry-standard security measures, including encryption and access controls, to protect your data. However, no system is 100% secure, so we encourage strong personal security practices.

9. Your Rights

Under UK GDPR, EU GDPR, and US privacy laws, you have rights regarding your personal data, including:

  • Access: Request a copy of your data.
  • Correction: Ask for inaccurate data to be updated.
  • Deletion: Request deletion of your personal data.
  • Objection: Object to certain processing activities.
  • Data Portability: Receive your data in a portable format.

To exercise these rights, contact us at info@defenddomain.com

10. International Data Transfers

Since we serve customers worldwide, your data may be processed outside the UK, EU, or US. We ensure that all transfers comply with applicable data protection laws through safeguards such as Standard Contractual Clauses (SCCs) and agreements ensuring adequate protection of personal data.

11. Cookies and Tracking

We use cookies to personalize content and improve security. For details on how to manage cookies, see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have questions or concerns, contact us at:

DefendDomain
info@defenddomain.com